Assessor Resource

SHBBBOS005
Use reflexology relaxation techniques in beauty treatments

Assessment tool

Version 1.0
Issue Date: April 2024


This unit describes the performance outcomes, skills and knowledge required to provide relaxation treatments using reflexology techniques.

It requires the ability to consult with clients, select products and techniques, and provide manual reflexology relaxation according to client needs and agreed treatment plan. Reflexology can be an individual treatment, or form part of a series of treatments.

This unit applies to beauty and spa therapists who work in beauty salons, massage clinics and spas. In this environment they work in a team but make independent treatment decisions. They have knowledge across a range of reflexology relaxation techniques.

No occupational licensing, certification or specific legislative requirements apply to this unit at the time of publication.

You may want to include more information here about the target group and the purpose of the assessments (eg formative, summative, recognition)


Evidence Required

List the assessment methods to be used and the context and resources required for assessment. Copy and paste the relevant sections from the evidence guide below and then re-write these in plain English.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish client priorities.

1.1 Access and review client treatment plan if available.

1.2 Discuss treatment requirements with client.

1.3 Identify contraindications to treatment, and refer client to appropriate professional as required.

1.4 Explain principles of reflexology, treatment sequence and factors that may restrict treatment.

1.5 Confirm revised treatment plan, record updates and obtain client consent.

2. Prepare for reflexology treatment.

2.1 Prepare treatment area and self.

2.2 Use energy, water and other resources efficiently during preparation and subsequent treatment process.

2.3 Prepare client and select treatment products.

3. Provide reflexology treatment.

3.1 Drape client for warmth, with feet and hands exposed as required.

3.2 Ensure client comfort and modesty throughout treatment.

3.3 Select, apply and sequence reflexology relaxation techniques according to treatment plan.

3.4 Use leverage and pressure to apply reflexology techniques while holding and supporting the foot adequately.

3.5 Work on reflexology points of both feet according to treatment plan.

3.6 Monitor client reactions and adjust reflexology technique and duration as required.

3.7 Allow post treatment recovery time in a relaxing environment.

4. Review treatment and provide post treatment advice.

4.1 Evaluate treatment with client.

4.2 Record outcomes of treatment on client treatment plan.

4.3 Provide aftercare advice and recommend products and future treatments.

4.4 Update treatment plan and rebook client as required.

5. Clean treatment area.

5.1 Remove used towels and gown and clean treatment area and surfaces according to organisational policies and procedures.

5.2 Replenish treatment area for next treatment.

5.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plan to provide four safe and appropriate reflexology relaxation techniques to different clients suitable for the established client treatment objectives

maintain treatment plans and records for each of the above clients specifying the details of:

client feedback

contraindications

products used

outcomes of previous and current treatment

post treatment information and advice provided

products used

reflexology relaxation techniques applied

relevant medical history and medications

treatment duration, areas treated and areas not treated

treatment objectives

design and provide treatment routines that demonstrate appropriate selection, application and combination of the following reflexology relaxation techniques:

breathing

diaphragm relaxer

holding

kneading

knuckling

light and deep friction

rotation and loosening

spinal twist

stretching

stroking and effleurage techniques

toe rotation

twisting and wringing

pressure techniques:

light

average

heavy

leverage techniques using:

fingers

heels of hands

thumbs

apply reflexology relaxation techniques to work reflexology points on both feet

identify major bones, muscles, ligaments and tendons of the feet through light palpation

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to reflexology treatments

organisational policies and procedures relevant to reflexology treatments:

client record management

equipment and product use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to reflexology

history, philosophies and beliefs of reflexology

relationship between muscles and organs to reflexology zones

factors that interfere with the effectiveness of reflexology treatment

anatomy of the foot:

bones:

calcaneus

cuboid

metatarsal

navicular

phalanges

talus

ligaments:

plantar fascia

location of muscles:

anterior tibial

extensor

flexors

peroneal tibial

posterior tibial

tendons:

achilles

contraindications which prevent treatment being undertaken or require clearance from a medical practitioner to proceed:

bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease

contagious skin diseases

heart diseases and disorders

extreme fatigue

extremes of body temperature

pregnancy

localised contraindications that restrict reflexology relaxation treatment and appropriate modifications:

blisters, corns and calluses

broken bones

bruising

cuts

inflammation

lesions

lumps and tissue changes

medical treatments being undertaken

sprains

rashes

recent scar tissue

severe oedema

skin trauma

principles of reflexology:

body zones

reflex areas

pressure points

reactions to relaxation reflexology and appropriate remedial action:

discomfort

emotional reactions

verbal, visual and tactile feedback

muscular spasms

body temperature discomfort

alleviation of presenting symptoms

possible post treatment adverse effects:

cold-like symptoms due to detoxification

disturbed sleep

headaches

increased urination and bowel movements

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different reflexology requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to reflexology treatments

product instructions and safety data sheets.

Assessment must ensure use of:

adjustable massage table or chair with safe working access at both ends and sides

cleaning and disinfection products and equipment

client gown

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide relaxation reflexology treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.

Submission Requirements

List each assessment task's title, type (eg project, observation/demonstration, essay, assingnment, checklist) and due date here

Assessment task 1: [title]      Due date:

(add new lines for each of the assessment tasks)

Assessment Tasks

Copy and paste from the following data to produce each assessment task. Write these in plain English and spell out how, when and where the task is to be carried out, under what conditions, and what resources are needed. Include guidelines about how well the candidate has to perform a task for it to be judged satisfactory.

ELEMENTS

PERFORMANCE CRITERIA

Elements describe the essential outcomes.

Performance criteria describe the performance needed to demonstrate achievement of the element.

1. Establish client priorities.

1.1 Access and review client treatment plan if available.

1.2 Discuss treatment requirements with client.

1.3 Identify contraindications to treatment, and refer client to appropriate professional as required.

1.4 Explain principles of reflexology, treatment sequence and factors that may restrict treatment.

1.5 Confirm revised treatment plan, record updates and obtain client consent.

2. Prepare for reflexology treatment.

2.1 Prepare treatment area and self.

2.2 Use energy, water and other resources efficiently during preparation and subsequent treatment process.

2.3 Prepare client and select treatment products.

3. Provide reflexology treatment.

3.1 Drape client for warmth, with feet and hands exposed as required.

3.2 Ensure client comfort and modesty throughout treatment.

3.3 Select, apply and sequence reflexology relaxation techniques according to treatment plan.

3.4 Use leverage and pressure to apply reflexology techniques while holding and supporting the foot adequately.

3.5 Work on reflexology points of both feet according to treatment plan.

3.6 Monitor client reactions and adjust reflexology technique and duration as required.

3.7 Allow post treatment recovery time in a relaxing environment.

4. Review treatment and provide post treatment advice.

4.1 Evaluate treatment with client.

4.2 Record outcomes of treatment on client treatment plan.

4.3 Provide aftercare advice and recommend products and future treatments.

4.4 Update treatment plan and rebook client as required.

5. Clean treatment area.

5.1 Remove used towels and gown and clean treatment area and surfaces according to organisational policies and procedures.

5.2 Replenish treatment area for next treatment.

5.3 Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures.

Evidence of the ability to complete tasks outlined in elements and performance criteria of this unit in the context of the job role, and:

communicate, follow and adjust treatment plan to provide four safe and appropriate reflexology relaxation techniques to different clients suitable for the established client treatment objectives

maintain treatment plans and records for each of the above clients specifying the details of:

client feedback

contraindications

products used

outcomes of previous and current treatment

post treatment information and advice provided

products used

reflexology relaxation techniques applied

relevant medical history and medications

treatment duration, areas treated and areas not treated

treatment objectives

design and provide treatment routines that demonstrate appropriate selection, application and combination of the following reflexology relaxation techniques:

breathing

diaphragm relaxer

holding

kneading

knuckling

light and deep friction

rotation and loosening

spinal twist

stretching

stroking and effleurage techniques

toe rotation

twisting and wringing

pressure techniques:

light

average

heavy

leverage techniques using:

fingers

heels of hands

thumbs

apply reflexology relaxation techniques to work reflexology points on both feet

identify major bones, muscles, ligaments and tendons of the feet through light palpation

present self, according to organisational policy

comply with health and hygiene regulations and requirements

clean, prepare and maintain treatment area according to organisational policy.

Demonstrated knowledge required to complete the tasks outlined in elements and performance criteria of this unit:

state or territory and local health and hygiene regulations and requirements relevant to reflexology treatments

organisational policies and procedures relevant to reflexology treatments:

client record management

equipment and product use and maintenance

incident reporting

linen use and laundry procedures

personal hygiene and presentation

presentation of treatment area

waste disposal

work health and safety

legal and insurance liabilities and responsibilities regarding treatments

scope of practice:

when to refer clients to other practitioners

importance of not stating a diagnosis of a contraindication

limitations to reflexology

history, philosophies and beliefs of reflexology

relationship between muscles and organs to reflexology zones

factors that interfere with the effectiveness of reflexology treatment

anatomy of the foot:

bones:

calcaneus

cuboid

metatarsal

navicular

phalanges

talus

ligaments:

plantar fascia

location of muscles:

anterior tibial

extensor

flexors

peroneal tibial

posterior tibial

tendons:

achilles

contraindications which prevent treatment being undertaken or require clearance from a medical practitioner to proceed:

bacterial, fungal, parasitic and viral infections

cancer

clients with symptoms of infectious disease

contagious skin diseases

heart diseases and disorders

extreme fatigue

extremes of body temperature

pregnancy

localised contraindications that restrict reflexology relaxation treatment and appropriate modifications:

blisters, corns and calluses

broken bones

bruising

cuts

inflammation

lesions

lumps and tissue changes

medical treatments being undertaken

sprains

rashes

recent scar tissue

severe oedema

skin trauma

principles of reflexology:

body zones

reflex areas

pressure points

reactions to relaxation reflexology and appropriate remedial action:

discomfort

emotional reactions

verbal, visual and tactile feedback

muscular spasms

body temperature discomfort

alleviation of presenting symptoms

possible post treatment adverse effects:

cold-like symptoms due to detoxification

disturbed sleep

headaches

increased urination and bowel movements

sustainable operating procedures for the conservation of product, water and power

aftercare advice, products and future treatments to maintain client treatment objectives.

Skills must be demonstrated in a beauty industry environment; this can be:

a beauty industry workplace or

a simulated beauty workplace set up for the purpose of skills assessment, that provides services to paying members of the public.

Assessment must ensure access to:

paying clients, both new and regular, with different reflexology requirements, who have the expectation that the services provided reflect those of a commercial business

hand washing facilities:

basin

hot and cold running water

liquid soap

single use towels or hand dryer

relevant workplace documentation:

blank client records

organisational policies and procedures relevant to reflexology treatments

product instructions and safety data sheets.

Assessment must ensure use of:

adjustable massage table or chair with safe working access at both ends and sides

cleaning and disinfection products and equipment

client gown

treatment towels or linen, or disposable linen.

Assessment activities that allow the individual to:

provide relaxation reflexology treatments within commercially realistic speed, timing and productivity

demonstrate competency in an environment reflective of real work situations

manage tasks and contingencies in the context of the job role.

Assessors must satisfy the Standards for Registered Training Organisation’s requirements for assessors and:

hold a qualification as a beauty or spa therapist

have worked as a beauty or spa therapist for at least three years where they have applied the skills and knowledge of this unit of competency.
Copy and paste from the following performance criteria to create an observation checklist for each task. When you have finished writing your assessment tool every one of these must have been addressed, preferably several times in a variety of contexts. To ensure this occurs download the assessment matrix for the unit; enter each assessment task as a column header and place check marks against each performance criteria that task addresses.

Observation Checklist

Tasks to be observed according to workplace/college/TAFE policy and procedures, relevant legislation and Codes of Practice Yes No Comments/feedback
Access and review client treatment plan if available. 
Discuss treatment requirements with client. 
Identify contraindications to treatment, and refer client to appropriate professional as required. 
Explain principles of reflexology, treatment sequence and factors that may restrict treatment. 
Confirm revised treatment plan, record updates and obtain client consent. 
Prepare treatment area and self. 
Use energy, water and other resources efficiently during preparation and subsequent treatment process. 
Prepare client and select treatment products. 
Drape client for warmth, with feet and hands exposed as required. 
Ensure client comfort and modesty throughout treatment. 
Select, apply and sequence reflexology relaxation techniques according to treatment plan. 
Use leverage and pressure to apply reflexology techniques while holding and supporting the foot adequately. 
Work on reflexology points of both feet according to treatment plan. 
Monitor client reactions and adjust reflexology technique and duration as required. 
Allow post treatment recovery time in a relaxing environment. 
Evaluate treatment with client. 
Record outcomes of treatment on client treatment plan. 
Provide aftercare advice and recommend products and future treatments. 
Update treatment plan and rebook client as required. 
Remove used towels and gown and clean treatment area and surfaces according to organisational policies and procedures. 
Replenish treatment area for next treatment. 
Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures. 
Access and review client treatment plan if available. 
Discuss treatment requirements with client. 
Identify contraindications to treatment, and refer client to appropriate professional as required. 
Explain principles of reflexology, treatment sequence and factors that may restrict treatment. 
Confirm revised treatment plan, record updates and obtain client consent. 
Prepare treatment area and self. 
Use energy, water and other resources efficiently during preparation and subsequent treatment process. 
Prepare client and select treatment products. 
Drape client for warmth, with feet and hands exposed as required. 
Ensure client comfort and modesty throughout treatment. 
Select, apply and sequence reflexology relaxation techniques according to treatment plan. 
Use leverage and pressure to apply reflexology techniques while holding and supporting the foot adequately. 
Work on reflexology points of both feet according to treatment plan. 
Monitor client reactions and adjust reflexology technique and duration as required. 
Allow post treatment recovery time in a relaxing environment. 
Evaluate treatment with client. 
Record outcomes of treatment on client treatment plan. 
Provide aftercare advice and recommend products and future treatments. 
Update treatment plan and rebook client as required. 
Remove used towels and gown and clean treatment area and surfaces according to organisational policies and procedures. 
Replenish treatment area for next treatment. 
Dispose of general waste to minimise negative environmental impacts according to organisational policies and procedures. 

Forms

Assessment Cover Sheet

SHBBBOS005 - Use reflexology relaxation techniques in beauty treatments
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SHBBBOS005 - Use reflexology relaxation techniques in beauty treatments

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